Originally Posted by
SWAVictor
OAKman - I think I posted news on this in another thread - but, the new site had an issue where it didn't recognize ticket exchanges if the ticket being exchanged wasn't originally for travel within a 3 day window of when you are booking (3 day window: yesterday, today, tomorrow).
I see that you were trying to book on Thursday, this issue was fixed on Friday.
Sorry for the inconvenience.
It doesn't look like this has been fixed...or, I found a new problem.
I'm trying to change a reservation and I keep getting this error:
"There is a problem with your form of payment. Please verify your payment information and try again. If you continue to receive this message, you may wish to try an alternate form of payment or you may contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792). (SW900001)"
I've tried it now a dozen times using TTF/WUTs, the credit card in my profile and a different credit card number. This happens whenever I change a reservation, regardless if there's a new payment that needs to be applied or not. Also, I keep having to input my billing address when using TTF/WUTs to pay for a new reservation. Shouldn't this be stored in my profile? I can auto-fill so it's no big deal, but I don't remember to do this and keep getting a different error message telling me I forgot "required" data.
I still don't like the new site.
