Originally Posted by
RichardInSF
The question is, given that the timestamp out is not exact and often reflects when I get the rental agreement rather than when I leave the lot, why shouldn't they be required to have a reasonable grace period?
Avis might argue that the rental starts when the rental agreement is issued (or whenever your reservation started, whatever is earlier) and not when you leave the lot. This of course only works if you actually go to a counter to get the rental agreement and not if it has been issued hours before and is waiting in your car.