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Old Sep 4, 2003, 10:30 am
  #9  
Merry
 
Join Date: Jan 1999
Posts: 3,065
I remember the last time they tried this and what a complete waste of time and shambles it was.

After using it a few times, most of the pilot group seemed to think that having no human contact at check-in was something some very cheap chain-motels do (credit card access to lobby and room) well, but not something you wanted from a full-service hotel when you are paying a full-service price.

Last time I originally liked the idea, but soon came to the conclusion that a fully-staffed and well tranined reception with no demarcation between check-in and check-out/cashier was by far a more satisfactory arrangement.

Merry is offline