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Old Aug 17, 2009 | 11:30 am
  #7  
recreationguru
 
Join Date: Jun 2007
Location: Washington, DC
Programs: United 1K (3MM) and RCC, elite levels for most hotel and car programs
Posts: 273
Originally Posted by ryan182
"OK so how do you want to pay for the baggage fees, its $40" he replied "Cash", and this is when it got interesting, she replied, "Oh, cash, OK" hit back, changed the checked bags to "0" hit next, took his $40 cash, mr chicken printed his BPs and she sent him on his way then proceeded to check my bags and print my BPs for me, cash in her pocket.

I'd like to think it wasn't what it looked like but I couldn't help but think I just saw the implementation of a new employee bonus program. I can't think of anyway to balance the books there if she were to put the $ in the drawer since the record would show zero bags, thus zero $ so even if it was put in the cash drawer it'd be off (+40).
While it does strike me as a potential problem zone, I think a presumption of honesty is legitimate, and what you observed was a better response than a reply that United is cashless on baggage as it is on drinks and snacks in the air.
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