<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by chix:
Yes, just politely tell them you want credit for the "mis-connects".</font>
Mis-connects are usually due to faulty wiring within the hotel, so you are totally justified in asking for this.
And "the manager on duty was totally inflexible" then move up the food chain. Make yourself enough of a pain that they'll see the light.