Originally Posted by
nologic
The new policy if you get that kind of UG, is that you don't get Bulter sercive/benefits, w/o paying the GBP n60/night. I am surprised you weren't given the option. That was not the old policy, and I have had two great UGs here: one to Butler floor with full Butler service and one to an Executive flor suite with HP view.
I think that's a very reasonable option, however in multiple stays I've never managed to get upgraded to a Butler floor...