Originally Posted by
RichardInSF
Yes, service still needs work. But to criticize a hotel whose very raison d'etre is to be at the top of this particular building for being too high? Makes absolutely no sense. You knew what you were getting into, if you didn't like that particular feature, you shouldn't have bothered.
How do I know exactly what the view is before I am actually sitting there? How do I know there were so many clouds on that day that I could not even seen the crown of the Grand Hyatt before I had booked the hotel? And I don't blame the hotel on the view. All I complain are the service and the deluxe room.