Originally Posted by
enfuego
I have also been trying to use my Citi AA mastercard to fund this account. The experience has been awful. Each side (bank and credit card) blames the other for running it through as a cash advance, not a purchase. I have spent a considerable amount of time at this point with customer service reps, none of whom have been capable of taking action or responsibility. I have nothing but admiration for the many people on this board that have been successful with this promotion. I can't figure out what more I can do to get Citi to process this properly for me.
Oh, it can get worse. I got mine funded but can't get at the money in checking or savings because they did not send me a debit card despite my bringing this to their attention. And they won't let you set up bill pay without the debit card so I can't do the two required transactions yet, either. Today a genius claimed the card was coming overnight - Sat? Doubt it.
The debit card for my son's account opened after mine came long before his account was funded. Citi is frought with error after error.