In my experience, the airline only posts what they get from HHonors, and the hotel can't resolve problems with HHonors.

So first check your HHonors account to see if the stay and miles posted there.

But regardless of the status from HHonors' end, submit an online missing stay request or call HHonors customer service.

[This message has been edited by Rut Dog (edited 08-12-2003).]