Looks like licensee locations are far more stringent than corporate locations. I'm Gold, I booked F, showed up, and was promised a premium car (Buick Lucerine). The clerk/agent was talking about how I would be driving in style, etc, etc. She tries to complete the car assignment and the computer won't let her because I'm under 25. She said she needed a managerial override. She called the manager and he refused. I've made 7 rentals so far this year and I have my full licence (she asked if it was full while on the phone). So, since they didn't have an F on the lot, I was downgraded to C, forced to pay the same rate, and she gave the managers card to b*tch after I asked why I was downgraded. Needless to say, the car is cramped, visibility really bad, and the seat is uncomfortable. It's a Pontiac G6. And to add insult to injury, they actually charged me the underage fee which no other location in the US or Canada has done before - only in Ottawa.

Anyways, what kind of compensation should I be seeking, and from who?