Originally Posted by
GUWonder
Get ready to be surprised again then, while he is employed in the position he is in.
The posts and the role in DL's customer-unfriendly changes to SkyMiles get the criticism that they deserve.
I highly doubt that Jeff's job description or employment contract contains any requirement for him to post on the Flyertalk boards.
Citicism of the program is one thing, personal abuse is something else.