What does it mean that an article from over the weekend on a nightmare flight delay is yesterday's "Most Viewed" news item in the Minneapolis Star-Tribune? I think it means that reasonable people are outraged at the idea of being stuck on a small plane for seven hours. I think it means that flyers and those who are considering flying want to know that should a delay occur, they will be treated respectfully.

That is why we have sent a letter to Continental Airlines inquiring into the circumstances of its recent Continental/Express Jet flight 2816 extended delay.

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