Originally Posted by
yaofeng
See rule 27. You may want to call the CO Onepass desk, explain your situation and asked for a clarification. Be polite. If you were offered an upgrade and later taken away I think you are entitled compensation.
So I just finally got a response to my inquiry about being downgraded at the gate (as I walked through the gate). Here's the email I got:
Dear Mr. Srodr,
I finally got a response from the airport. This will explain what happened, if you have any further questions you can contact me at 1-800-932-2732. Thanks for your patience.
Ms. B.
Ms. B,
In regards to the conversation that we had concerning the down grade of Mr. Srodr:
CO776 on July 30, 2009 was handled by CO gate agent Ms. X and Ms. Y. The Team Leader was Mr. Z. This flight departed from gate C-35 @ 07:23 (L:8mins – fueling). History of this flight indicates that there was an equipment swap @ 06:20 on the 30th of July. The new aircraft arrived to the gate @ 06:43.
The agents were dealing with an equipment swap, seat changes and a possible delay. Ms. X had already upgraded some passengers into F class when the equipment swap occurred. Instead of just unseating the ones that she had upgraded at the gate, she unseated all passengers that had been upgraded. This meant Mr. Srodr. In the “shuffle”, Mr. Srodr did not get put back on the standby list for F class and was passed by. Ms. X and her supervisor Ms. G have reviewed the flight history and admit that an error was made. Ms. X has offered a sincere apology to Mr. Srodr.
So the explanation is that they messed up, and I at least got an apology here (which I certainly didn't get at the gate). But after all the talk about the 'downgrade policy' I was hoping for maybe a little compensation. Should I just drop it, or is it worthwhile to forward on to
CO Insider?
Thanks for all the input...