+1. And let's move away from the DL marketing spin "abuse". The benefit wasn't abused, it perhaps was misused to the level DL intended it. And even if that were the case, I have a hard time believing that was the issue.

Again, DL could have found a better solution to keep a similar perk while addressing the issue of so many unflown tickets, but clearly they utilized the opportunity to fleece and regive at a higher level.