FlyerTalk Forums - View Single Post - What is US Airways policy towards mechanical delays and star gold?
Old Aug 9, 2009 | 12:37 pm
  #8  
5.9LITRE
 
Join Date: Feb 2006
Posts: 425
i was on PHL-CLT flight that took off an hour after it was supposed to have landed due to several issues...

- issue boarding since each passenger's ticket was getting rejected
- put the wrong fuel load on the plane
- mechanical issue on the control panel
- crew forgot to empty the lavatories

they announced that "some" connections would be missed but not sure which and then later announced that "all connections would be missed. they said that once passengers arrived in charlotte, they would not guarantee that any vouchers or compensation would be given out and if they wanted anything they'd have to stay at PHL (but their bags would be going to CLT)

i hadn't heard of that rule before and passengers didn't know what to do (if they should stay and see if they can get a direct the next morning or go to CLT so they are at least partway to their final desitination and at least with their luggage, etc.) it was crazy and completely due to US Airways ground crew, maintenance, and US infrastructure/scheduling's fault. i thought i read in the rules that a delay of > 4hrs means you are compensated for flight up to a max of $400 or $800 or something? and why weren't people asking to be booked on a different carrier's flight to their destination or why once arriving late in charlotte and missing their connection would they not be allowed to get any vouchers or a hotel voucher?
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