<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Superd1:
The E S in Kansas City at the Plaza.
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The staff was uninterested in their customers.</font>
That's too bad. Personally, I had a very good experience at this property (admittedly, as a Diamond) - upgrade to a 3-room suite on the top floor, "Embassy Touch" box waiting in the room, etc., all on a deeply discounted rate.