No KH. The last sign of the apocolypse is when you and I agree on something.
The issue here is the companion ticket.
Companion tickets have to be booked in revenue inventories. You buy V, your companion gets V.
(By the way, BB, I'm glad I'm not your companion! You get to upgrade, and your companion gets to languish in the back!)
Anyway, when you tkt to paper, you have to separate them, because the form of payment differs. One the former you take the card authorization and on the latter you put in the voucher number.
And as for the agent thing--let's be fair. They have been telling us that the computer systems reconcilliation is a huge obstacle.
If AA hadn't dragged CP out of Gemini into Sabre this would not be an issue, since the computer systems would already have been merged. But No. AA had to bleed CP dry on transaction fees.
Let's apportion blame here campers.