Canadian and Air Canada have in the past (unsolicited) given me up to 500 points when there were unwarranted significant delays (in one case the pilots were so ticked off at the mechanics that you could hear the frustration in their voices when they came over the PA system).

It is nice to know that the airlines can be proactive at times.

[This message has been edited by BlondeBomber (edited 06-19-1999).]