Sopith wrote in another post (bold italics mine):

An interesting thing happened this morning. Through the PM feature I was invited to contact a representative of AC’s Customer Relations Department to discuss my original post. I was initially apprehensive about being “outed”, but after receiving an assurance I took the plunge and called. I had a pleasant chat with a very nice lady at the CR dept. She says that Calin* has asked them to lurk in the FT forum and try to contact some of the customers. It may not have occurred to them, apparently, that some would wish to remain anonymous.

Just maybe it would be easier for the Calin's team if we put all our suggestions under one title so that they are easy to find and even Calin could take a peek at them every now and then.

One of my suggestions would be that occasionally the Calin team should use the FT forum to have a two way dialogue with the FT folks on appropiate issues regarding Air Canada...