Originally Posted by
fromYXU
What is so difficult in understanding DL's position on the SWU issue???
DL want to make it available to Y/M/B fares only. They know exactly who buys those fares and it is those folks that will take advantage of the offer. If you feel that you are not well served, look elsewhere.
From my point of view the offer is clear and acceptable. I wish I could use a SWU on any fares but it is not offered.
Customers (primarily FlyerTalkers) have forced DL to roll back three recent changes:
1. sale of choice coach seats -- this was premerger & they didn't learn from NW's lessons in this area. DL elites did this on their own
2. 2 free changes/redeposits for Plat award itins
3. 150% qualifying miles for YBM fares
It can work, if they hear from us in large enough numbers.