Originally Posted by
bostonbali
Once again, not even a peep about the fact that SWU's are just about worthless to the leisure flyer (who doesn't buy Y/B/M fares).
Jeez DL, did you see the poll (in the DL forum) that shows that 80% of your frequent customers state that the SWU issue is their #1 concern about the new program?
Don't you even want to comment on that (i.e, we looked at it, and it doesn't make financial sense for us), or do you simply not care about what the bulk majority of your loyal customers are saying to you???
Originally Posted by
bmchris
My post was meant to answer bostonbali why they were not getting any reply, and offer proactive actions that could be taken. Bostonbali seemed to not understand why DL wouldn't address the SWU policy. I was trying to offer a plausible reason and alleviate their frustration.
What is so difficult in understanding DL's position on the SWU issue???
DL want to make it available to Y/M/B fares only. They know exactly who buys those fares and it is those folks that will take advantage of the offer. If you feel that you are not well served, look elsewhere.
From my point of view the offer is clear and acceptable. I wish I could use a SWU on any fares but it is not offered.