I completely disagree with you on this. It's important for customers to express their concerns about a product they purchase. And our feedback has definitely had an impact; hasn't changed things nearly as much as some of us want, but it has certainly made some difference.

I for one appreciate the response by SkymilesInsider, even if I wish there could be a more dynamic exchange and more detailed responses, it's something, and it does help some at least.

But, SkymilesInsider, what about Platinum / Gold benefits regarding award availability? I've seen other Platinums tell me this year they sometimes get better availability but I've yet to see it EVEN ONCE in all my award searches since February of this year. This is one of the reasons I'm diverting some of my business to AA.