FlyerTalk Forums - View Single Post - Issues booking car rentals and hotels on AA.com
Old Aug 6, 2009 | 2:08 pm
  #1  
cbr600f4i2
 
Join Date: Jan 2004
Programs: AA PLAT, DL GLD, CO GLD, Hilton Diamond
Posts: 101
Issues booking car rentals and hotels on AA.com

I recently rented a car and a few hotels from Hertz and Hilton on AA.com. I guess what I was thinking was I might as well get AA miles for the hassle. The problem is the car was a POS and a hassle at return. I think Hertz saw where I booked the car and whatever code was used in the reservation put me in a tiny, unwashed car. No power locks or windows either, I didn't even think those existed anymore. When I checked into two separate hotel rooms, I was put in a smoking room on the first floor. I asked Hilton why my Diamond status and preferences didn't show up when I arrived at the hotel. They said they couldn't add my HHonors number to a 3rd party reservation and noted I would not get any credit for the stays of points for the rooms. I asked AA.com about this, it didn't seem right since I didn't even save any money by booking with AA.com. AA replied with a tough <redacted> email to me. I'd recommend not booking anything but airfare from AA.com, if not, you've been warned.

Last edited by dstan; Aug 6, 2009 at 2:27 pm Reason: TOS: "Using spaces, symbols, acronyms and other methods to express vulgarities while avoiding FlyerTalk's censors is still a violation."
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