Hi there,

I am an Amex Plat Charge Credit card holder. This comes with a comprehensive travel insurance policy.

To cut a long story short, my wife (supplementary card holder) and I were travelling from BHX - Dubai via Amsterdam with KLM.

My wife was sick on the initial flight to Amsterdam and was sick throughout the 2 hour wait at Schiphol airport and we saw a doctor at the airport who advised not to travel the same day.

We have since had to spend hours haggling with one rather rude team leader of KLM services at the aiprot who has advised as our itcket is a discounted rate ticket booked through Expedia and as we have missed our connection we will have to purchase a new ticket.

We have had to purchase a new one way ticket each due to this to cover the gap in our intinerary and also stop over in a hotel in Amsterdam overnight. This has almost 4 times as much than the oriignal flights.

I havent made a claim on my travel insurance so need advice, but basically what will Amex Plat Charge Insurance cover? For example medical fees are minimal, but as doctor advised rest we have had to pay for a new flight each, as well as hotel accomodation, meals, phones calls etc.

On top of that our baggage has been sent through to Dubai so we have no clothes until we get there.

I was advised that this was a very good travel insurance policy, will they cover all the costs and what exactly can I claim.

I have medical evidence that advises my wife not to make the connection but to rest overnight and to take the next flight out.

All help will be greatly appreciated.