I remain flat-out astonished. I mean really astonished.....if indeed it's true that Marriott's answer to tough economic times is to offload the the problem onto the best and most loyal customers.

As posted elsewhere, in my business we can't do much about the customers who've stopped spending. But my organization and our competitors have all been working harder....lowering prices and upping the value....to keep those clients that are still out there in the fold. It's a buyers market, and frankly, the cost-cutters are noticed (despite what the accountants may think)....and dead.