Originally Posted by CO Insider

Hi Everyone, before you start marching down to Smith Street with your pitchforks and torches, let me fill in some of the blanks about our upgrade programs. I'll start with some important clarifications about our program:

It's not perfect, but more accurate that you might think.[/b] When we introduced the day-of-departure segment upgrade program, we were sensitive about Elite member displacement resulting from unknown variables such as higher-ranking Elite members switching flights at the last minute and companion upgrades. While it does happen, the number of times this actually results in Elite member displacement continues to be extremely low, as anticipated. That said, we do know this makes our companion upgrade benefit somewhat of a wildcard for everyone involved. Without spilling the beans, I'll at least say that we're aware and working on a better solution to this.