Originally Posted by
Hartmann
I wasn't suggesting they solve the issues using a Microblog format, I was suggesting that they at least explore issues. CO's issue handling through the website and phone number are easy to be confused by, they could scour Twitter, find people with issues and Direct Message them an e-mail.
I'd be really impressed to get a message from someone like Scott (not saying it needs to be him) asking me to send him an e-mail with details of my issue. Not sure how that can be viewed as a poor idea.
I completely agree.
VX,
AS and
WN seem to do this and their reputations on Twitter are quite good because of it.
For a few months, I've thought about starting a similar thread about CO and their lack of involvement in social media. While I am not a user of most of the popular social media sites (and I'm not convinced social media will survive in its current format), I think CO really does need to create and maintain a presence on these sites. When a company has free access to millions of current and potential customers, it is almost silly for them not to be an active participant in these sites.