Originally Posted by
Hartmann
I wasn't suggesting they solve the issues using a Microblog format, I was suggesting that they at least explore issues. CO's issue handling through the website and phone number are easy to be confused by, they could scour Twitter, find people with issues and Direct Message them an e-mail.
I'd be really impressed to get a message from someone like Scott (not saying it needs to be him) asking me to send him an e-mail with details of my issue. Not sure how that can be viewed as a poor idea.
I wasn't saying seeking out and resolving issues was a bad idea, that is always good. I was saying adding fluff posts in twitter is a waste of everyone time, and that is what I find is in most twitter accounts. Posting for the sake of posting is
Imagine Scott doing like some people do on twitter:
On flyertalk posting
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going to the elevator to attend a meeting
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preparing a letter to a client
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stuff like this gets old
