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Thread: Continental Needs to Get on Twitter
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Old Aug 5, 2009 | 12:48 pm
  #12  
sbm12
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Originally Posted by Hartmann
Agreed. I think they could even post weather delays at their hubs. They send text messages, why not a simple Twitter message?
Targeted versus useless? If I'm on a flight I want to know about delays. If I'm following CO on twitter I don't care that EWR is, once again, delayed due to ATC on a day I'm not flying.

I agree that using it as a CSR tool has potential upside, but I'd much rather they fix the existing WeCare2 curd than just add another avenue for which CO reps can write "wx issues; not r fault"
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