Originally Posted by
Steph3n
the only half useful thing I could see for twitter would be for posting delays with a bot. anything else is worthless.
You can't resolve client issues in a microblog format, you can contact them from there already, you don't need to add to the net fluff by microblogging more unless it is useful.
I wasn't suggesting they solve the issues using a Microblog format, I was suggesting that they at least explore issues. CO's issue handling through the website and phone number are easy to be confused by, they could scour Twitter, find people with issues and Direct Message them an e-mail.
I'd be really impressed to get a message from someone like Scott (not saying it needs to be him) asking me to send him an e-mail with details of my issue. Not sure how that can be viewed as a poor idea.