FlyerTalk Forums - View Single Post - BWI Rep to Passenger:Late Check-In, You Will See Your Bags in 2-3 Days
Thread: BWI Rep to Passenger:Late Check-In, You Will See Your Bags in 2-3 Days
View Single Post
Old Aug 4, 2009 | 10:05 pm
  #3  
formeraa
FlyerTalk Evangelist
All eyes on you!
20 Years on Site
 
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,604
Originally Posted by ktremor
Also the reps I encountered this morning at check-in were not the happiest bunch of people and I think that had to play a part in this situation.
Really?!? I thought WN people were happy 24 x 7!!!

Honestly, check-in is not WN's strongest area of customer service. It is absurd for the agent to tell a paying passenger that their bags will take 2 to 3 days to get there because of late check-in.
formeraa is offline  
Reply