Hello all. First of all, my apologies that I wasn't able to get back to you sooner. Candidly, since we hadn't issued the Reward Discount Certificates in several years, and this benefit had been discontinued, we had informed our Service Center that this program was no longer valid.
Having said that, we appreciate your feedback and, given that a number of you apparently still have some of the old certificates, we will certainly accept those.
Since it's been some time since these certs were issued, let me take a moment to clarify the terms and conditions as well:
> Member must currently be at the applicable VIP tier for the requested VIP Discount Certificate being used.
> A maximum of 20,000 points may be applied per reward.
> There is no limit on the number of VIP Discount Certificates used per year.
> The certificate must be the original document - no faxes or photocopies will be accepted.
> Certificates are non-transferable and cannot be re-issued if lost or stolen.
> Point credit will not be issued for unused certificates.
Again, thank you to all for bringing this to our attention and my apologies for any frustration this may have caused.
Sincerely,
Adam Burke
Vice President, Marketing
Hilton HHonors Worldwide