On a related note, is there a policy on "un-stand-by-ing" a customer? I was waiting for a flight this morning and watched the boarding of another flight at the adjacent gate. At approximately 5 minutes before departure time, the GA called 3 people on the standby list and sent them down the jetway without BPs and told them to take any of the 3 seats available. Just then, two ticketed passengers ran up to the gate. The GA ran down the jetway and grabbed the last 2 passengers and told them she now only had one seat. It was fairly chaotic, and she clearly had planned to clean up all of the records afterwards, so I'm sure the two people pulled off the plane had not actually been issued BPs yet. I wasn't sure if I liked all of this or not - I guess that she was giving the ticketed passengers every possible consideration, but once you get sent down the jetway it seems like you should get to keep "your" seat.