Originally Posted by
sunrisegirl
I find this post not just sad, but it also annoys me.
When passengers are difficult and unhelpful, it makes it a miserable experience for both parties. I can never understand why people want to be unreasonable to those who are merely doing their jobs. Even when faced when unreasonable, stubborn and unfriendly people we always remain courteous and polite to the passengers.
I don't know the other posters here but do know that as a passenger I must comply with the airline regulations. Why is the pax being unreasonable asking the company to comply with their own rules? As was mentioned if you don't like the rules why don't you raise them with your management rather than arbitrarily changing them to what you think they should be?
It is not fair to the pax and they rightly get upset because they know you are wrong yet have no recourse because you can do anything you want to them without them being able to redress your sometimes punitive and otiose demands which have no reason for existence other than you decide what rules you will invent today.
Originally Posted by
sunrisegirl
What
bealine may do is not necessarily what thousands of other staff do. Personally I've never been briefed by my managers that I do not need to look at ID for someone travelling domestically, though I read in a daily brief some months ago we can be a little more flexible over this if someone doesn't have anything. It didnt say we shouldn't ask for ID though.
So you'd be deliberately unhelpful and difficult with me just because I continued to do what MY immediate bosses me? That's not very nice and really rather sad and silly but if it makes you feel good ......................
If you're not being asked to check identification why do you decide that you should? Your employer doesn't see the need for it, why do you?
You complain about the passenger being "
deliberately unhelpful and difficult" because they don't want to comply with your made up rules? That your immediate bosses were asking you to do the wrong thing makes it worse. Since you know the rules so well you can make up them up as you see fit doesn't mean you should break rules just because you were told to, it is no defence that you were just following orders.
I see that BA is in financial trouble, have you considered that you really don't have the clientele to annoy and harass any more? You should focus on making them happy and wanting to return within company rules, not interpreting them to what you think they should say.