Originally Posted by
bealine
Being an old-fashioned sort of guy, I usually do ask for some form of identification when accepting hold baggage, and that is only for my own peace of mind. You see, I am always a bit concerned if someone refuses or gives a hard time when asked for something in a reasonable or civil manner.
I would personally refuse to accept any baggage, regardless of what my superiors say or what instructions come from on high, without having some idea from whom I was accepting it, for obvious reasons. As far as I am concerned, I will let nothing untoward happen "on my shift".
Bealine, with all due respect (and whilst I'm sure there is some merit in what you're doing), this is the sort of practice that can frustrate the hell out of a passengers. We all know BA has policies, so we, the great unwashed travelling public go and look them up on ba.com. We then get to the airport and find that a member of BA staff has taken it upon themselves to change said policy off their own back.
If you don't agree with BA's policy, wouldn't it be better to escalate within, rather than present an inconsistent approach to your customers?