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Old Aug 2, 2009 | 8:05 pm
  #98  
sfogate
 
Join Date: Sep 2007
Location: retired from SFO Terminal 3
Posts: 7,437
Originally Posted by channa
At least that's a company-sanctioned position, and one can make a decision as to whether or not to support the company based on this (and other) decisions.

With this CO crew, we have no idea if it's CO doing this or some random employee. If it's an employee-initiated item that's not sanctioned by the company, it's inappropriate, regardless of the cause.
Every CO employee is empowered to do what they think is right/correct.
Should this become an issue I am sure we will be reading an internal memo to stop this type of customer service gesture.
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