Originally Posted by
bwhite
I am not convinced the couple dozen unhappy FT members posting in these treads are representative of DL's elite plus population. Many FF don't or can't give any airline exclusivity and enjoy benefits from multiple FF plans. Some FT posters get a little dramatic, some can't get past the merger, while others cite plans benefits from other carriers without the current BIS experience to understand the caveats that go with those benefits.
I read this here at the FT universe is quite small compared to DL't elite + population, etc.
If this is TOTALLY true, it maybe in this case, how and why did saveskymiles get started? I was not here at that time but as time goes by and word of mouth etc. what DL does surely can spread way out from here.
Getting 50% on LUT, etc. surely started at a place like this and really spread. What abut the losing of 50% bonus on Y/B/M fares? Surely that was a few here, my guess even less than the uproar with this latest stupid decision, DL backed down in that one. I'm not trying to sound like sour grades, seriously I'm not, but wasn't Y/B/M fares the only real issue removed from the SM world that did not actually take money from the bottom line? Funny how that one came back. This one surely was mostly known by places like FT and not by the ST+ only population.
If DL actually monitors accounts and see people stopping cold turkey at 75,000, like I did in May, or high volume flyers stopping cold turkey at 120,000 miles they will get the hint. If we get lucky Jeff will find out the hard way what it is like to dream up a loyalty program that actually loses loyalty, this one should be in the Harvard business review.
It seems DL believes their FC, BC, is best in class. That is evident by taking LUT fares away, not having good SWU's, they think they are losing out on revenue, why else would they severely limit awards and "Z" class? Don't they realize that losing customers is the same as lost revenue, especially high volume customers.
Who in their right mind would buy a FC seat on DL? Heck on AA they serve hot nuts, ice cream, etc on their transcon flights. On DL, from what I've read here they don't ever serve anything hot domestically.