Originally Posted by
channa
This is completely wrong.
1. If they are on the same ticket (UA connecting to AS), and UA delivers the pax to AS late such that he cannot make the connection, UA is absolutely responsible for the passenger and his rebooking.
2. The hotel and flight the next day is not compensation, rather it's reaccommodation due to the schedule irregularity. Compensation is something the customer take away from the situation (miles, voucher, etc.). The mechanical delay causes an overnight for which UA provides a hotel and rebooking. That's simple reaccommodation since he was going to be stranded overnight.
That is what I thought! Thanks for confirming that. As it turns out -- the rebooked earlier flight (to one leaving at 3p & arriving SEA at 5p) missed the connection at BLI, so UA put him up in hotel & rebooked him to BLI for the morning. Yes, it was all on the same ticket/reservation.
Thanks for all the help! We will definitely be contacting UA CS on Mon. to see about any 'goodwill' compensation. He's brand new to UA, so this was a really unfortunate first experience.