Originally Posted by
lfc123
I agree. After losing my bags on more than one occasion passing through MAD on Iberia I now avoid at all costs. All airlines lose bags now and again. The differences are about how often they lose them, and how helpful they are when it happens. Iberia do badly on both counts in my experience.
In our company IB lost baggage rate is somewhere between 90-100%. Today nobody uses IB anymore. We lost so many bags without recovering them that decided to ban the airline. IMO IB is way below the level of OW alliance. Good luck with your search...