Originally Posted by
Supersonic Swinger
If you want to speculate about SouthWest, you'd be better off just reading about RR 2.0 in the WN forum. Nothing's been announced but some likely "details" have leaked thru customer surveys. A company like Delta has to be careful not to go too far in this direction because it could very well open the flood gates and drive their Silvers & Golds wherever else the tickets and baggage fees are cheapest. Loyalty is a two-way street.
Postings like those of
DMIrishFlyer should be getting a lot of attention within DL, yet something tells me they're not. There's long been a certain arrogance of "the customer will do what we want" on Virginia Ave.