Originally Posted by
ResSalesGuy
The issue has been ongoing and also seems Random...It can be manually que'd to the processor, but ultimately the airport agents have to clear the upg if the upg processor fails...
Not really the same issue, but could be the same result. Once I was not on the UG list in SMF (before the merger) and the GA's at NW refused to even consider placing me on the UG list. "You have to call the elite desk for that." Right - and the elite desk says they can't help, you need to do it at the gate! I didn't get upgraded on that flight.