FlyerTalk Forums - View Single Post - Beware changing old Bonus tickets - fuel surcharge
Old Jul 31, 2009 | 2:35 am
  #1  
sebinoslo
 
Join Date: Dec 2008
Programs: EB*G ; MR Plat
Posts: 130
Exclamation Beware changing old Bonus tickets - fuel surcharge

As many have done recently, I booked a trip to NRT before the extra fuel charges applied. I just tried changing it and it all went well, even clicked on "Update price" when choosing my flights; until the last screen that shows confirmation of the changes.

At the bottom stands:
Deducted from account
Total points 79 500
Tax 2 812 NOK

The amount of tax is the new total (with fuel surcharges), compared to the 420NOK I originally paid. No warning whatsoever until this final screen. I called customer service and eurobonus back and forth and just learned that this amount will NOT be deducted. It is a virtual amount of sort.

So don't be alarmed if you see the same when you change your award tickets. However, I would still monitor my credit card statement to make sure nothing is charged to it.
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