Originally Posted by
Happy
MC insisted the log was not detailed enough. The logs showed an 89% utilization rate of the fleet. MC insisted to see the actual nitty-gritty of every rental in the period. Needless to say, the rental car company would not provide such info as it viewed such as business proprietary information, especially the pricing. I can understand their stand. Judging from the scene at JAC, I agreed with rental car company of their utilization rate. Customers did have reservation had a hard time to find a car, on the day we picked up our rental - this was the same accross all the rental car counters on that day. I saw someone had to settle for a van for just 2 persons, as that was the last car left. There was also a weeklong publishing industry convention / exhibition started a day before we returned our car. So, from our observation, the rental car company did not lie about its utilization rate.
If you were satisfied that Thrifty's loss-of-use claim was legitimate, did you consider suing MC's insurer (or seek arbitration if that's what the policy provides for), or was the amount in question not worth it to you?