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Old Jul 30, 2009 | 10:49 am
  #127  
bostonbali
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Join Date: Mar 2004
Location: SEA (previous locations: DTW, TLV, EWR, BOS)
Programs: AS: 75K; DL/NW: Plat; DL SC: Lifetime; Hyatt: Diamond; HH: Gold; SPG: Plat;
Posts: 3,401
Originally Posted by SkyMilesInsider
Thanks so much for your feedback on our 2010 Medallion program. We continue to read your responses and while we can’t respond to each individual question or comment, we do want to address your major concerns – and clear up any confusion about the issues generating the most feedback.
• New Day-of-departure SWU: Platinum and Diamond members will be able to choose from a variety of “Choice Benefits.” Included in these options are new Systemwide Upgrade Certificates (SWU). Basically, the new SWU is the same as our current PMU – except you can now use the SWU at the gate if a seat is available on the day of your departure. Platinums who select the SWU benefit will receive four certificates, and Diamonds will receive six. Some of you have asked why Platinums will receive fewer certificates in 2010 than in 2009. While you won’t receive as many certificates as before, we think they should be more usable and rewarding because we’ve added the ability to use SWUs on the day of departure.
I find it very telling that while many (most?) of the posts on this thread and the sister thread on the DL forum complain about SWU's only being available only on Y/B/M fares, SkyMilesInsider chooses not to even mention this concern.

Again, either they don't care about our concerns, or choose not to 'shoot straight' with us. Either way, another missed opportunity to explain/justify DL's position, or better yet - improve this uncompetitive benefit.
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