Originally Posted by
bwhite
Unlike the other legacy carriers that don't listen to money? Do they really put their elite's feelings before profitability? Gee and all this time I thought DL was a business with share holders expecting financial rewards.
Did I say that the other major carriers don't listen to money? No; and so who know what the rest of your above comment has to do with what I posted.
DL has its own twisted ways of doing things, but the way DL management got to the 2010 SkyMiles program results is more twisted and customer-unfriendly than what AA, CO, and UA have done to their own FFP customers, elite and otherwise.
Apparently DL's ways of "listening" haven't helped DL management avoid the need for bankruptcy or the need to get other major government allowances to try to gain what it couldn't without government allowances.