I flew from Porto to Caracas via Madrid on the 25th June. Flight was delayed ex Porto. Had one hour in Madrid to walk miles through the huge Madrid airport. We did have someone say, Caracas that way. To the train that was. The EU Passport allows you to go swiftly in the Passport checks, but not all of the passengers had it.

In the plabe, the air hostesses were not polite for instance they refused to move over when I politely asked them to scud over after returning from the toilets. Espera!

In Caracas I found out that my bag, as well as at least 20 other people had not arrived. Havoc in Caracas. Havoc in Iberia with one single guy having to take all the complaints. Luckily I could get my internal connection, albeit without the main lugagge. The lugagge arrived the following day, but unfortunately that same sinlge guy could not send the bag to me. I was getting married the day after, and... no lugagge, sorry too much problems. Got married with a rented suit and trainers!!
The lugagge was nowhere to be seen and after daily phone calls (many of these unaswered) decided to tell Iberia, DON'T MOVE MY LUGAGGE I am flying to Caracas to my honey moon on 1st July (6 days after the initial flight) and will collect the bag from there. Arrived in Caracas on the 1st July, went to the Iberia counter to get the bag. Your bag? I sent it to your airport (El Vigia) 3 days ago. W H A T? And nobody told US? Why did you take our phone numbers?? Sorry, I sent the lugagge it's not with us anymore. W H A T?? 30 minutes fighting with the single lugagge Iberian person (they are saving on people, no money in airline industry so they say), who was being kicked everywhere by other passengers. Managed to walk with the bloke to the local terminal with the bag (i.e. he had to do all the work, including hand delivering bags to to other airlines), and to ask for my lugagge to be sent back to Caracas and then to my Caribbean island. You wish. Iberia did send the lugagge to Bogota, en route to the island. But agin, without informing anyone (I found out half way through the problem that the lugagge guy in Iberia Caracas was fired that week!). The bag stayed 3 days in Bogota and was returned to Caracas! In the end and after inumerous daily calls to Iberia and Avianca (local Colombian airline), from the Caribbean paradise got the bag but only 2 weeks after the initial flight, but only as the people in Bogota local carrier (AVIANCA) demanded it from Iberia. Iberia in Colombia did not care for it at all. They ruined my holidays, my marriage and the honey moon. They are a disgrace.

Any ideas how to get something out of them??