My biggest beef with the Hyatt Best Rate Policy is that Hyatt CS considers a rate that bundles taxes as a "package rate". So if I find a rate on Expedia that is lower, Hyatt will not invoke the best rate guarantee because Expedia bundles taxes into their rates.
this doesn't make any sense to me since the taxes are a fixed charge and the same whether you pay for them upfront or when you check out.
Wow.. that might be worse than what i was told.. because hyatt themselves are inconsistent when it comes to taxes.. Hyatt London (UK) do not include taxes in the prices they list.. Hyatt Birmingham (UK) do include taxes.. so does that mean the hyatt rate on their website is a "bundle"..