interesting.. i just had a similar experience.. easyclicktravel.co.uk was giving buy 2 nights get 1 free @ the hyatt andaz london. Called up BRG, told it was a 'package' deal, though i fail to see the package as i'm only getting the hotel. Called up the diamond line, was told easyclicktravel.co.uk is a wholesaler and hyatt does not match their price because they are similar to priceline.

My first bad hyatt CS experience. I always thought hyatt and bad CS was an oxymoron, i guess i was wrong