FlyerTalk Forums - View Single Post - Stay away from Hotel Indigo in Newton Ma.
Old Jul 29, 2009 | 9:00 am
  #1  
BostonJim
 
Join Date: Sep 2006
Location: Boston
Programs: Priority club Platinum Royal Ambassador, Hilton Honors Diamond, Marriot Spg, Trip reward's, Air tran
Posts: 103
Stay away from Hotel Indigo in Newton Ma.

I recommend not staying at the Newton Ma. hotel Indigo.

I had a reservation for 4 days here and upon showing up I was told the following by the front desk agent and then confirmed by Tarry Hrovatin the general manager.

1- My credit card would have a hold placed on it for the full anticipated room charges as well as a deposit for incidentals even though I was pre-paying the room charges in cash. I had no problem with a reasonable hold for incidentals but stated that a hold for prepaid room charges which I have already paid in cash is not needed.

2- I was also told that since the hotel is non-smoking They would also be authorizing the credit card for an additional $200.00 in case I smoked. I have never had a hotel pre-authorize a charge such as this.

3- The general manager was of no help and was very rude.

Example hold placed on card
$160.00 hold for a room which would be prepaid in cash.
200.00 Hold in case I smoked in room
50.00 for incidentals
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