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Old Jul 28, 2009 | 7:05 pm
  #61  
n7371f
 
Join Date: Jan 2006
Location: CONUS
Posts: 947
I agree with a previous poster who alluded to COInsider regarding the System Wide Upgrades. And this is where NW got it right a few years ago when it rolled out Elite Extra Perks and true System Wide Upgrades. It was a reward, plain and simple. It wasn't a "well we're gonna give you a reward for your loyalty but we really can't afford to let you truly use it unless we make money on it." And, like COInsider mentioned, NW's SWU's did not a sour taste in your mouth. Delta has done nothing but foster ill will to Northwest fliers two years straight now with worthless SWU's (20% useage to me is worthless).

Delta clearly places more value and protection of the bottom line on its Business Elite versus SkyClub. That's why Delta will give away a membership before it gives up a seat on Business Elite. I can see their reasoning - what's $300 a year versus $2000 on a seat.

The thing that's irked me the most since the merger, and getting to know lots of Delta people, is how often the employees say they fly internationally in Business Elite. Hey...I'm all for great employee perks and I was embarrased that NW made it's workers ride in coach even if a plane was leaving the gate with a open F seat.

But when I fly 150k and can't upgrade on an international flight, even just once a year, and employees have better chances - I have a problem with that. And simply allowing airport upgrades on the same stingy rules really won't alleviate the poor show of Diamond's riding in the back and employees kicking it back up front.
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